Topic focuses - More than Manners

Most behaviour that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or etiquette.

The past three decades have been a time of increasing informality in the workplace and a transition to a fast-paced, high-tech existence for most business people. Additionally, this is the first time in history that four generations - those who lived through World War II, Baby Boomers, Generation X and Generation Y - are together in the workplace. Each generation's communication style can differ dramatically and can cause chaos and confusion.

Basic knowledge and practice of etiquette is a valuable advantage, because in a lot of situations, a second chance may not be possible or practical. There are many written and unwritten rules and guidelines for etiquette, and it certainly needs a business person to learn them. These guidelines have some difficult-to-navigate nuances, depending on the company, the local culture, and the requirements of the situation. Possibilities to commit a faux pas are limitless. In today's increasingly culturally diverse workforce, the chances of saying or doing "the wrong thing" are much greater than ever before. But you can minimize them and avoid causing a bad impression.

If you are looking for ways to identify and avoid common etiquette pitfalls, gain the competitive advantage, polish your personal brand, and build a stronger rapport with clients and customers, I will show you how.

International Business Etiquette
In order to stay competitive in our ever-changing business climate, cultural competence and a global mindset are a must.  Understanding cultural nuances for international business is challenging.  However, very few executives take the time to do their cross-cultural homework so they can comfortably interact in this global economy

Do´s and Don´ts of Dining
This program shows you how to polish your dinner party protocol and skillfully overcome anxiety while dining with potential employers or clients. To enhance the learning experience, an on-site tutorial luncheon or dinner is encouraged. Topics include: Effective Business Entertaining - Host and Guest Duties - Silverware Savvy - Navigating the Place Setting - Body Language at the Table - Handling Accidents - Napkin Etiquette - Seating Etiquette - Eating Various Foods - Toasting - Wine Etiquette - Tipping - American and Continental Styles of Eating -

Professional Communication Skills
A majority of executives break out into a sweat thinking about meeting and making conversation with new acquaintances. Companies are looking for persons who can network effectively and adapt to a variety of social and business situations. Learn the art of schmoozing and gain the self-confidence needed to mingle with anyone at any occasion. Topics include: How to Make an Entrance - Small Talk Made Easy - Remembering Names - Art of Handshaking - Introducing Yourself and Others - What Foods to Avoid and Why -How to Escape the Conversational Rambler - The Dos and Don'ts of Working the Room.

Corporate Culture
Regardless of how skilled you are in business, as an embassador of your company a poor performence can squelch a deal.  To succeed in business in today’s competitive global economy, your skills in dealing with people must be on par with your skills at the boardroom table. As more companies are requiring their executives to set out from behind their desk and represent their company personally company´s etiquette is required knowledge. Brand values need to be expressed in employees’ working day, in the way they present the company, what they say in phone conversations, translating into how customers perceive the company´s brand.

Personal Branding
If your outward appearance is consistent and attractive, people will want to know more about what you have to offer on the inside. What you wear says a lot about who you are and where you want to be. This program shows you how to enhance your personal brand by dressing and speaking more professionally. Learn what your clothing and body language says about you and why dressing too casually can spell costly chaos if you don't understand the rules. Topics include: Wardrobe Categories - What is Business Casual and How to Wear It Well - Essential Accessories - Travel Necessities - What Not to Wear and Why - What Your Clothing Says About You.